Refund policy

At Maison Alder, we strive for timeless excellence. If your purchase does not meet your expectations, we are committed to assisting you with a seamless return or exchange process.

1. Returns and Refunds

You may return your items within 30 days of delivery for a full refund or exchange. To maintain our quality standards, please ensure that:

• The item is unused, unwashed, and in its original condition.
• All original tags and packaging remain intact.

To initiate a return, please contact our concierge team at help@maisonalder.shop with your order number.

2. Refund Process

Once your return is received and inspected by our quality control team, we will process your refund:

• Refunds are issued to the original payment method used at checkout.
• Processing typically takes 5–10 business days after the returned item arrives at our facility.
• Original shipping fees are non-refundable, except in cases where the return is due to a Maison Alder error (incorrect or defective item).
• Return shipping costs are the responsibility of the customer, unless stated otherwise for a specific error on our part.

3. Exceptions

The following items are not eligible for return or refund:

• Personalized or custom-made products.
• Gift cards and digital downloads.
• Items explicitly marked as "Final Sale" at the time of purchase.

4. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us immediately. We will arrange for a replacement or a full refund, including all shipping costs incurred.