Contact information

At Maison Alder, we are committed to providing an exceptional service experience. If you have any inquiries regarding our collections, your order, or our services, please do not hesitate to reach out to our concierge team.

Customer Support

For order assistance, sizing guidance, or general inquiries:

Email: help@maisonalder.shop

We aim to respond to all inquiries within 24 business hours.

Business Hours

Our digital concierge is available during the following hours:

• Monday to Friday: 09:00 AM – 06:00 PM (CET)
• Saturday & Sunday: Closed

Order Inquiries

When contacting us regarding an existing purchase, please include your Order Number (e.g., #MA1234) in the subject line of your email to ensure a prompt and accurate response.

Brand Presence

Maison Alder operates exclusively through our digital boutique. This model allows us to focus on curating premium quality pieces and providing direct, high-end service to our global patrons.