Privacy policy

At Maison Alder, we value the trust you place in us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our global store.

1. Information We Collect

When you engage with Maison Alder, we collect specific data to ensure a premium service experience:

• Order Information: When you make a purchase, we collect your name, billing address, shipping address, email, and phone number.
• Payment Data: All payments are processed securely via Shopify Payments and Stripe. Maison Alder does not store your full credit card details.
• Device Information: We automatically collect information about your device, including IP address, time zone, and cookies, to improve your browsing experience.

2. How We Use Your Information

Your data is utilized for the following purposes:

• To fulfill orders, process payments, and arrange shipping.
• To communicate with you regarding order updates and support inquiries.
• To screen for potential risk or fraud.
• When in line with the preferences you have shared with us, to provide you with information or advertising relating to our latest collections.

3. Sharing Your Personal Information

We share your personal information with trusted third parties to help us operate our store:

• Shopify: Our e-commerce platform.
• Logistics Partners: Shipping carriers (e.g., DHL) to deliver your purchases.
• Legal Compliance: We may share information to comply with applicable laws and regulations.

Maison Alder does not sell your personal information to third parties.

4. Your Rights & Privacy Choices

If you are a resident of certain regions (such as Europe or California), you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. To exercise these rights, please contact us at help@maisonalder.shop.

5. Data Security

We employ industry-standard security measures, including SSL encryption, to protect your data during transmission and storage. While no method is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.